Customer Reviews

At Austin Works of WNY, we’re grateful for the trust and support of our amazing customers. Your feedback means the world to us and helps others in the community find reliable locksmith services they can count on.

If you’ve had a great experience with us, we’d love to hear about it! Please consider leaving a review on Google or Facebook.

Thank you once again for your support and for taking the time to share your experiences with us. We look forward to continuing to serve you and the Chautauqua County region, and we hope to hear from you soon!

Below are what some of our customers have to say:


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"Nancy at Austin works is the best! Not only did she fix my lost car key situation but she was fast and honest. Wouldn't recommend anyone else."

Teresa W
Source: Google

"I had a 70 year old brass key break. The only copy. Nancy came to my cabin and carefully crafted a new set of keys for me. She had the blanks, the tools and the knowledge. If she hadn't come here, I don't know what I would have done, or where I could have gone. Her prices are extremely fair. Plus, she is a very pleasant person. I recommend her business!"

Douglas K
Source: Facebook

"I had extra keys made for my 2007 Pontiac and they work great. Your the best."

Alex D
Source: Google

"Austin works saved me today. I lost my key and Nancy drove in the terrible weather to make me a replacement. Very fair pricing and I won't use anyone else now."

Kimberly J
Source: Google

"I had a 70 year old brass key break. The only copy. Nancy came to my cabin and carefully crafted a new set of keys for me. She had the blanks, the tools and the knowledge. If she hadn't come here, I don't know what I would have done, or where I could have gone. Her prices are extremely fair. Plus, she is a very pleasant person. I recommend her business!"

Douglas K
Source: Facebook

"Thank you Nancy for being so patient today! Thank you for figuring everything out!! And also for bringing your humor and keeping me calm...."

Mary P
Source: Facebook

"Absolutely the best locksmith in Western NY. Nancy is always eager to help and always up to solving a difficult problem wether it be finding and programing a lost key and key code to on of my cars or rekeying our entire church campus with grand master and submaster keys. I would highly recommend Austin Works."

RM Jr
Source: Google

"I hired Austin Works to change the locks on a building I purchased. They came the same day, did great work and did it for a fair price. Would highly recommend them."

Lynn T
Source: Google

"Nancy came to the rescue after business hours on a Friday night. Great customer service!"

Kate B
Source: Facebook

"Responded to my message within an hour. Very friendly . Excellent, professional service. Thank you!"

Karen L
Source: Google

"Nancy is the greatest. She is professional and cares about her customers! You came through for me 2x's in a pinch. You are the best!!"

Amy M
Source: Facebook

"I had a 70 year old brass key break. The only copy. Nancy came to my cabin and carefully crafted a new set of keys for me. She had the blanks, the tools and the knowledge. If she hadn't come here, I don't know what I would have done, or where I could have gone. Her prices are extremely fair. Plus, she is a very pleasant person. I recommend her business!"

Douglas K
Source: Facebook

"Locked myself out of my house. I called and they came quickly and got me in my house. Thanks a million."

Darlynda M
Source: Google